
Returns, Refunds and Order Cancellations Customers who purchase products online have the right to withdraw from the purchase contract without giving a reason within 14 days from the date of delivery of the product. If the order contains multiple products delivered separately, the 14-day withdrawal period starts from the date when the last product in the order is delivered. If the last day of the withdrawal period falls on a weekend, public holiday or other non-working day, the period is extended until the next working day. Customers may request a cancellation before the order has been fulfilled and shipped. After the order has been shipped or delivered, customers may request a return in accordance with this policy. To request a return, cancellation or withdrawal from purchase, customers may use the return/cancellation option available through their customer account on our webshop: https://shopify.com/85753135435/account Customers can log in using the e-mail address used for the order and submit a cancellation or return request from the relevant order, depending on the order status. Customers may also contact us by e-mail: info@piratesheep.store After we receive a withdrawal, return or cancellation request, we will confirm receipt of the request electronically. Returned products must be unused, unopened, undamaged and returned in their original condition, with original labels, declarations and packaging where applicable. We cannot accept returns of opened, damaged or partially consumed bottles, unless the product is faulty, damaged in delivery or incorrectly sent. Customers are responsible for the direct cost of returning the goods, unless the product is faulty, damaged in delivery or incorrectly sent. We recommend using a tracked shipping service for returns. Products should be returned without delay, and no later than 14 days from the day the customer notified us of the withdrawal from purchase. Return address: Old Hills Ivana Granđe 41 43000 Bjelovar Croatia Refunds are issued to the original payment method used for the purchase, unless otherwise agreed. We may withhold the refund until we receive the returned goods or proof that the goods have been sent back. If the product arrives damaged, faulty or incorrect, please contact us as soon as possible at info@piratesheep.store and include the order number, a short description of the issue, and photos of the product and packaging. In case of a confirmed product defect, damaged delivery or incorrectly sent product, the return or replacement costs will be covered by Old Hills. The seller is not responsible for delays, damage or other issues caused by the delivery service, but will cooperate with the customer and delivery service to resolve the issue as fairly as possible.